Vol 7 Issue 2 April 2020-June 2020
Anne Lydiah Miheso, Dr. Clive Mukanzi
Abstract: Employee commitment within organizations is increasingly becoming important. In the world arena, the workplace continues to feel falling communication costs, the growing expertise of knowledge-based work, globalization, and commitment in intra and inter companies. Employee communication is a vital means of accomplishing throughput and maintaining robust working associations in the different hierarchies of an organization. Very few public service organizations comprehend or have adequate knowledge on the management of communication networks that are a backbone of organizational commitment. The primary objective of the study was to investigate the effect of employee communication dimensions on commitment at Kenya National Library Service. The specific objectives involve examining the effect of employee communication mode, communication frequency, communication content and flow of information on organizational commitment at KNLS Kenya. Using Taro Yamane’s formula, the sample size was obtained and inferences deduced from the calculated sampled employees’ size that included senior managers, middle-level managers, and support staff. Data was collected using a self-administered questionnaire. The analysis of data was done through descriptive statistical analysis by using the Statistical Package for Social Sciences (SPSS). Demographic data were analyzed by using frequency distributions and Percentages with the results presented in charts and tables. Inferential statistics were obtained by carrying out correlation and regressions analyses, to test for the degree of association (correlations) between the variable pairs and their influence on employee commitment. The findings indicated that employee communication content dimension had a significant positive correlation with employee commitment, employee communication flow was positively correlated to commitment, communication mode was highly and positively correlated to employee commitment and communication frequency was minimally positively related to employee commitment. Further, revelations from the regression analysis revealed that only communication mode dimension is a significant predictor of employee commitment when the four predictor variables were measured jointly. From these findings, a conclusion was drawn that employee communication dimensions are closely associated with employee commitment. Therefore, the study recommended that the management of KNLS could use the findings of this study to develop communication practices that encourage commitment within the organization. This might translate to increased innovation, productivity, opportunity, collaboration, and commitment.
Keywords: Employee Communication Dimensions, Communication Content, Organizational Commitment at Kenya National Library Service.
Title: EFFECTS OF EMPLOYEE COMMUNICATION DIMENSIONS ON ORGANIZATIONAL COMMITMENT AT KENYA NATIONAL LIBRARY SERVICE
Author: Anne Lydiah Miheso, Dr. Clive Mukanzi
ISSN 2349-7831
International Journal of Recent Research in Social Sciences and Humanities (IJRRSSH)
Paper Publications