Indexing

Abstract: A comparative analysis of HDFC bank financial performance before and after acquisition with centurion bank of Punjab.The HDFC Bank was incorporated on August 1994 by the name of 'HDFC Bank Limited', with its registered office in Mumbai, India. India's third-largest lender, HDFC Bank, is acquiring Centurion Bank of Punjab for about 95.1 billion rupees ($2.4 billion) in stock, extending its network before foreign institutions are allowed larger access to the Indian banking market next year. Centurion Bank merged with Bank of Punjab (at swap ratio to 4:9) to form Centurion Bank of Punjab. Finally on May 23, 2008, the one of India's most renowned banks - HDFC Bank acquired Centurion Bank of Punjab Methodology is defined to study of methods by which we again knowledge, it deals with cognitive processes imposed on research the problems arising from the nature of its subject matter. Ratio analysis is the calculation and comparison of various financial ratio derived company’s financial statements. Total Debt Ratio, Efficiency Ratio, Return on Average Asset Ratios, Asset Utilization,Return on assets (ROA), Equity Multiplier, Tax Ratio, Profit Margin The total share capital for the year 2010 is 457.7 is higher than the other year total share capital value. The company should increase the profit margin after the acquisition the profit margin it’s continually lower then following years. The HDFC Bank should take necessary steps to improve the return on asset. The HDFC Bank is performing well after the acquisition but some of the variable like profit margin, tax ratio, returns on asset, borrowing. If all these variables are rectified then the company gets more profit.

Keywords: Acquisition, HDFC Bank, share capital, profit margin
Title: A Comparative Analysis of HDFC Bank’s Financial Performance before and after the Acquisition with Centurion Bank of Punjab 
Author: Dr. L.Philo Daisy Rani, Dr. S. Kowsalyadevi
International Journal of Recent Research in Commerce Economics and Management (IJRRCEM)
ISSN: 2349-7807
Paper Publications

Abstract:HRD in banking sector is a continuous process to ensure the development of employee competencies, dynamism, motivation and effectiveness in systematic and planned manner. HRD is helpful in development of employee’s physical capacities, relationships attitudes, values, knowledge and skills. The study is aimed at assessing the extent of HRD Policies in ICICI Bank and Punjab National Bank and also comparative Analysis. For the purpose of the study, primary data is collected from 200 officer cadre employees of ICICI Bank and Punjab National Bank through a structured questionnaire. The study revealed that the Performance appraisal, Training and Development and Organizational development are better in ICICI Bank compared to Punjab National Bank.

Keywords:Human Resource Development Policies.
Title:HUMAN RESOURCES DEVELOPMENT POLICIES: A COMPARATIVE STUDY OF ICICI BANK AND PUNJAB NATIONAL BANK
Author:Subhash Chander, Dr. Suresh Dhaka
International Journal of Recent Research in Commerce Economics and Management (IJRRCEM)
ISSN: 2349-7807
Paper Publications

Abstract:Internal customer satisfaction is a major component of quality improvement that most companies should embrace together with   developing strategies to improve quality of external customer service. When the internal customer isn't satisfied, relationships with the external customer suffer.  The researcher set out to examine the quality of fleet management services to internal customers by use of SERVQUAL scale to measure the gap between quality expectations and perceptions of the services so as to establish action plans. The objectives of the survey were, to examine the various dimensions of service quality on internal customer satisfaction, to establish the level of internal customer satisfaction and to establish the expectations of internal customers and areas for improvement with the dependent variable being internal customer satisfaction.  The study adopted a descriptive case research design and the study population comprised of 118 management staff of Nzoia Suagr Company. A purposive sampling technique was employed to select a sample size of 34 respondents. Questionnaires, interviews, secondary data and observation were used for data collection. Descriptive statistics data analysis method was applied to analyze numerical data gathered aided by Statistical Package for Social Sciences (SPSS). Results show that 48% are highly satisfied, 40% moderately satisfied and 12% had low satisfaction with fleet management services, SERVQUAL five scale had relationships to satisfaction and internal customers expect quick responses to requests. It is recommended that transport department that manages fleet should always try to enhance customer satisfaction via presenting high quality fleet management services, as a key element, in order to, first, not weaken those dimensions which the internal customers are satisfied with and secondly, improve those services that aren’t quality from internal customers perspective.

Keywords: External customer, Fleet Management, Internal customer, Service level agreements, Service Quality, Supply Chain Management, Total Quality Management.
Title:Internal Customer Satisfaction Assessment in the Public sector: A case study of Fleet management services delivery
Author:Oteki Evans Biraori, Dr.Bichanga Walter Okibo, Wandera R. Wamalwa
International Journal of Recent Research in Civil and Mechanical Engineering (IJRRCME)
ISSN: 2349-7807
Paper Publications    

Abstract: Small enterprise is considered to play an important and dominating role in the regional-rural development process. It is a well known fact that food, shelter and employment are the most important basic necessities of the people of rural areas. Small enterprises, through providing largest share of employment especially to the poor and rural population, can help solve their basic problems. The purpose of the present study is to bring in light the small enterprises and its employment generating efficiency in Papum Pare district of Arunachal Pradesh. The paper has been designed in such a way that it shows the employment status of small enterprises in Papum Pare district. The size, category, education level, remuneration, etc. of the workers/employees are taken as key elements for the study. The study is based on both primary as well as secondary data, which has been analyzed with statistical tool for better understanding.

Keywords:Employment, MSME, Rural Development, Small Enterprises, Wages, Workers.
Title:EMPLOYMENT SITUATION OF SMALL ENTERPRISES IN PAPUM PARE DISTRICT OF ARUNACHAL PRADESH
Author:Ashok Sharma
International Journal of Recent Research in Commerce Economics and Management (IJRRCEM)
ISSN: 2349-7807
Paper Publications

Abstract:The main objective of this study was to assess the effects of reward systems on employee productivity in The Catholic University of Eastern Africa, Kenya. It further sought to determine the factors which increase employee motivation to better performance and critically evaluate and focus on the effects of reward systems on employee productivity.  Purposive sampling was used to sample 80 respondents from all cadres of staff. Data was collected through self-administered questionnaires on a delivery and collection basis to the respondents. Regression technique was used to analyze the data. The data was analyzed using Statistical Package for Social Scientists (SPSS). The findings of this study revealed that different respondents had different motivational preferences but majority of the Institution’s staff was more exposed to the use of non-financial rewards such as recognition, training, opportunities to handle greater responsibilities, employee promotion and participation in key decision making and challenging jobs to motivate exemplary performers. The study also shows that the rewards offered as a result of good performance were worthwhile and meaningful. The study concluded that employees reward systems is a source of motivation to the employees.

Keywords:employee motivation, effective reward system, performance, Productivity, Reward systems: Financial and non-financial rewards.
Title:EFFECTS OF REWARD SYSTEMS ON EMPLOYEE PRODUCTIVITY IN CATHOLIC UNIVERSITY OF EASTERN AFRICA
Author:Peter Kawara
International Journal of Recent Research in Commerce Economics and Management (IJRRCEM)
ISSN: 2349-7807
Paper Publications